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3. You have to start somewhere getting going is the most important thing. Encourage honest sharing of opinions. (Tom Sawyer Abroad) Some people worry about how to start the ball rolling in a conference. (Original manuscript in the Mark Twain Papers as reprinted in Quotable Mark Twain by R. A conference call is a unique venue where the ability to listen and respond, and build on ideas expressed previously, can result in incredible success for a team. (Mark Twain s Speeches) Communication experts all agree that timing is everything. The key is to be able to inspire different members of a group involved in the call to collaborate in the conversation. In the end, you and your team will achieve more and enjoy the conference call considerably more. It is very difficult to achieve open dialogue in a conference call environment that doesnt encourage participants to express their thoughts. Brainstorming is a practice that requires a high degree of comfort so that participants in the conference call feel that they can afford to take risks in openly communicating with each other. Dont. (Autobiography of Mark Twain) Brainstorming is an immensely successful method in any business setting where creative thinking is needed.Lots of folks commented on the first two chapters in our series on Mark Twain and conference calling. 4. Developing a style of speaking that encourages other people to add their own comments is a great way to increase your effectiveness.

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